01-23-2014 06:33 AM
i bought a london use blackberry bold 9700, anytime i install or download d facebook mobile chat, it can't see it inside my application or downloads and it won't appear in any of the the folders and if i check my blackberry world under my world it will be there that the facebook mobile was installed successfully,whereas is not inside the application folder...pls i want u 2 help me out......or tell me whats wrong with my phone.thanks
01-23-2014 11:09 PM
Lacking punctuation in your post, I am having to guess a little bit as to what you are trying to say. But I thing I understand...we shall see.
Please first check here rather than BBWorld to see for sure if the app in question is installed:
If it is installed, then please turn on "Show All" (so as to see all hidden icons) and look at all homescreen displays carefully to see if that particular icon is hidden...if so, unhide it.
Also please check to be sure you are not on any custom theme that could be hiding these icons.
Otherwise, check this:
If there is an IT Policy on your device, it may be blocking your view of these icons. If you are on BES, then talk to your BES admins. If you are not on BES, then you have a lot of work to do to cleanse your BB of that IT Policy. Start with a full backup...refer to the link in my auto-sig on this post. Then, do this:
Afterwards, when you restore, DO NOT do a full restore...rather, only to a custom restore of only those databases you require (e.g., Contacts, Calendar, etc.) and specifically avoid any databases that have anything to do with IT Policy or Enterprise...if you restore those, the IT Policy will be dutifully restored, and you'll be right back where you are now.