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New Contributor
Posts: 4
Registered: ‎02-06-2011
My Device: Torch 9800
My Carrier: Orange

unable to send and receive emails

I have a Torch 9800. I setup email when I first got it and all has worked fine until last night. I no longer receive / can send emails. If I try to access "email accounts" the device comes back with "your device had a problem connecting to the server". How do I make it work again please ?

Posts: 95,493
Likes: 24,540
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to send and receive emails

First thing...

Do a simple reboot on the BlackBerry in this manner:

 

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.

 


If after about 20-30 minutes that does not restore your email access...

 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 



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New Contributor
Posts: 4
Registered: ‎02-06-2011
My Device: Torch 9800
My Carrier: Orange

Re: unable to send and receive emails

I tried this solution earlier - when I enter the web address I get "unable to connect to the internet please try again later. If the problem persists please contact your service provider", yet I can access google - search for anything and it works ok. Any clues for the next bit ?

Posts: 95,493
Likes: 24,540
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to send and receive emails

Yep, still do the other steps, including accesing your BIS account from the PC, as I instruction.

 

Or, contact your service provider as that error message instructed...



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code