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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-30-2012
My Device: Bold 9700
My Carrier: none

unable to turn on wifi

i am having a problem with my blackberry bold 9700. i cant turn wifi on and it always say radio is off.

Posts: 95,816
Likes: 24,597
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to turn on wifi

Go to your Manage Connections screen > and click on the box next to WiFi to turn on the WiFi signal.

Scroll down to the WiFi Network and scan for any open networks, etc., and follow the prompts to connect.


For the "radio" on the same Manage Connections screen, turn on your connection to the Mobile Network.

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New Member
Posts: 1
Registered: ‎09-08-2012
My Device: 9700
My Carrier: O2

Re: unable to turn on wifi

I had this problem, I did restart several times and then wipe-out and then downgrade to OS5 and back to OS6 and nothing helped. the box of the wifi remain gray and I've no WIFI, "unable to turn on WIFI"
I went to O2 to send it to repair and they gave me temp phone and a new sim card with my old number... he said, good to have a fresh sim once in a while....
so I tried my 9700 with new sim and the wifi started to work!!