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Regular Contributor
Posts: 51
Registered: ‎05-18-2013
My Device: blackberry torch 9860
My Carrier: airtel

unable to update 9860 to latest version

I have blackberry os 7.1.0 bundle 1646 in my torch 9860..I downloaded the 2108 bundle from the website and installed in my laptop but it is not showing as an update in my blackberry desktop software. I wish to update it to the latest version..please help
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to update 9860 to latest version

You downloaded the OS update from what website?

Please note the part below I have highlighted in RED

********************************************************

First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp

Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." (You might have another Vendor.xml file hiding on your computer. Open Windows Explorer and under the Organize button (on Windows 7, there are similar tools for Vista and XP) click on "Folder and search options." Under the View tab, make sure that your computer is set to show hidden folders and files. Once you've done this, search your C:\ drive for "Vendor.xml".)
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

**Starting with the later OS6 releases, there are now three copies of VENDOR.XML
C:\Program Files\Common Files\Research In Motion\AppLoader (for 32-bit Windows XP/Vista/7)
==========OR============
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader (for 64-bit Windows Vista/7)
C:\Documents and Settings\*name*\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
C:\Documents and Settings\*name*\Application Data\Research In Motion\BlackBerry\Loader XML
You can also just search for VENDOR.XML. Make sure that you choose ADVANCED SEARCH and include hidden files. It should show the file in at three locations. Delete every copy that it finds.



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Regular Contributor
Posts: 51
Registered: ‎05-18-2013
My Device: blackberry torch 9860
My Carrier: airtel

Re: unable to update 9860 to latest version

I performed the steps appropriately and the process was completed as well but still my device shows bundle 1646 instead of 2108
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to update 9860 to latest version

Then you haven't updated.

 

How long did the update take?



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Highlighted
Regular Contributor
Posts: 51
Registered: ‎05-18-2013
My Device: blackberry torch 9860
My Carrier: airtel

Re: unable to update 9860 to latest version

It took around 5 minutes. I am sure I downloaded the correct file
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to update 9860 to latest version

[ Edited ]

You didn't perform an upgrade in only five minutes time. 



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New Contributor
Posts: 7
Registered: ‎04-15-2014
My Device: blackberry 9860
My Carrier: Airtel

Re: unable to update 9860 to latest version

does this mean that i can download the BB 9860 software for Orange UK network while i'm presently in Africa?

presently i have version: Package Version: 7.1.0.2061
Consisting of:

  • Applications: 7.1.0.714
  • Software Platform: 5.1.0.532

Kindly advise!

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to update 9860 to latest version


Delak2k wrote:

does this mean that i can download the BB 9860 software for Orange UK network while i'm presently in Africa?

presently i have version: Package Version: 7.1.0.2061
Consisting of:

  • Applications: 7.1.0.714
  • Software Platform: 5.1.0.532

Kindly advise!


To what are you referring... ?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 3
Registered: ‎04-17-2014
My Device: BlackBerry Torch 9860
My Carrier: facilita

Re: unable to update 9860 to latest version

Updated successfully!!

 

Very very tks

 

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to update 9860 to latest version

You're welcome.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code