07-22-2011 10:14 PM - edited 07-22-2011 10:16 PM
I got BB Curve 9300 and BB services activated. Recently I got a message that an upgrade for messengers are available for gtalk, yahoo, msn , BB travel.
I was able to upgrade BB travel successfully but for gtalk / yahoo / msn.. all 3 it does not allow me. Nothing happens when I attempt to upgrade..I get a message " please wait " for a second or two..but nothing happes after that even after I hit upgrade on all 3 messengers numerous times.. I got V 5.0 software on BB phone. current upgrading version available for all 3 messengers are 2.5.69. I need to download them. any help would be much appreciated.
I have rebooted twice..took battery off as well but problem persists.
07-23-2011 12:05 AM - edited 07-23-2011 12:07 AM
Hi and welcome to the forums!
Resend the service books to the device
KB15402 How to send service books to the BlackBerry smartphone for BlackBerry Internet Service
Also check each folder even hidden ones and press menu key>show all.
Sometimes the icons are hidden after the installation.
07-23-2011 12:15 AM
Basically service books contain carrier updates and support data for applications on the device. See the attached link.
From the main screen press the options icon>scroll to applications> let the table build completely> go to third party and verify that the apps are installed and document the version numbers.
Did you do the show all procedure?
07-23-2011 03:34 PM