03-15-2013 06:31 PM
good evening can anyone out there help me please
have recently paid for bolt on service but am unable to use bbm or email, the following error appears
your device does not meet the system requirements that are needed to support blackberry messenger
how can i fix this??
any help is welcome
03-16-2013 03:21 AM
Welcome to BlackBerry Support Forums
Currently where are you located ?
Are you getting this error while setting up your email accounts ?
Can you call your Carrier O2 to confirmed that your account is properly configured with BlackBerry Data Plan , als on your Homescren Go to Manage Connection > Service Status > BlackBerry Internet Service = what is the present status ?
03-16-2013 04:56 AM
03-16-2013 05:08 AM
If you're using a 02 SIM then you have to Call O2 to confirm that BIS is correctly provisioned in your account ,But as you mentioned that you used your device in Abu Dhabi , can you confirm that its a Unlocked device ? Otherwise O2 will not be able to add BIS on that device .