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New Contributor
Posts: 4
Registered: ‎09-25-2013
My Device: blackberry curve 9300
My Carrier: LIME
Accepted Solution

unable to use email

Hi

 

I had a blackberry torch but it developed some problems so i took it back to the store.

 

The store rep saved and restored my data  from the torch to a curve they loaned me.

 

Since receiving the phone i have not been able to receive or send emails on any of the previous emails i had configured on the torch.

I am not even able to create new email accounts or modify the old ones.

 

Definitely need some help.

 

 

 

 

 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: unable to use email

Hi nattyberry

 

Welcome to BlackBerry Support Forums

 

I assume you have an active BlackBerry Data Plan / BIS on your account which is needed for those BlackBerry services on legacy BlackBerry devices. 

 

If you have it then first please try those steps in the same sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

After performing those steps successfully try to setup your email account and see if it allows.

 

Try it and let us know of your progress.

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New Contributor
Posts: 4
Registered: ‎09-25-2013
My Device: blackberry curve 9300
My Carrier: LIME

Re: unable to use email

Thanks for the response but this did not help at all.

I was able to register the unit however I was not able to update my email accounts as after entering the username and password I received the error    'the user name is invalid. A user name must be at least 4 characters'

 

My present user name is  'marlandnattie@yahoo.com. This way more than 4 characters.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: unable to use email


nattyberry wrote:

I was able to register the unit however I was not able to update my email accounts as after entering the username and password I received the error    'the user name is invalid. A user name must be at least 4 characters'


Hey thanks for this information ! Can you go through this Knowledge Base and confirm your BlackBerry ID useranme :

 

KB28684 : How to confirm a BlackBerry ID username 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 4
Registered: ‎09-25-2013
My Device: blackberry curve 9300
My Carrier: LIME

Re: unable to use email

[ Edited ]

My bberry id is     (personal info removed)@yahoo.com

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: unable to use email

Hi there,

 

Have you tried to reset your BBID password by following the above KB steps? 

 

After password reset you can use your BlackBerry browser and browse through www.blackberry.com/integrate to add / edit any of your email account .

 

Can you try that again.

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 4
Registered: ‎09-25-2013
My Device: blackberry curve 9300
My Carrier: LIME

Re: unable to use email

Thanks much. 

 

My email accounts are now available on my device.

 

Much appreciated.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: unable to use email

You are most welcome ...Enjoy !

 

 

Cheers !

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.