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New Member
Posts: 0
Registered: ‎04-02-2011
My Device: Not Specified

unable to view/open email attachments

Hello,
Last week, I found out that all the contacts, bookmarks, email & text messages on my blackberry had been deleted. Since then, I have not been able to send emails. Just now, I was able to send a service book to my phone from the blackberry website. I got emails from 'Activation server' and I confirm that I can now send and receive mails. The challenge now is that I cannot view attachments in my email. Each time I try, the following error comes up: 'MORE REQUEST CANNOT BE COMPLETED. SERVICE BOOK INFORMATION NOT FOUND'
Kindly advise on how to fix this.
Thanks.
Abby S.
Trusted Contributor
Posts: 200
Registered: ‎03-01-2011
My Device: Not Specified

Re: unable to view/open email attachments

Are you trying to open attachments on new emails or ones that came in before you resent the service books?

New Member
Posts: 0
Registered: ‎04-02-2011
My Device: Not Specified

Re: unable to view/open email attachments

Hello, I'm trying to open attachments on emails that came in before I resent the service books.
Thanx
Trusted Contributor
Posts: 200
Registered: ‎03-01-2011
My Device: Not Specified

Re: unable to view/open email attachments

Its not going to work. Since the service books were replaced you can't view attachments or reply to old emails. You can forward them to yourself from your computer if they are important. Sorry

New Member
Posts: 0
Registered: ‎04-02-2011
My Device: Not Specified

Re: unable to view/open email attachments

Awwww! Thanks a lot. I'll try that and revert.