04-06-2013 05:13 AM
i have curve 9220 OS 7.1 and trying to load facebook on my browser. whenever i try to load facebook or youtube even google!! (sometimes) it shows ''unauthorized request'' ive never been able to load facebook ever since ive bought my blackberry. please give a solution for this ..
04-06-2013 12:40 PM
Hi and Welcome to the Community!!
it has almost got 10 views but still no reply please help
Please understand that this is a volunteer-contributed user-to-user community...it is not a "paid support" site and has nothing whatsoever to do with any of your formal support. Hence, the other users here also have their lives to live...it is customary to wait 24 hours before "bumping" a post. Refer to this at the top of every page on this site:
Further, the view count is not a useful statistic...the site has "full text search". Hence, anytime anyone does a search in which your post happens to be one of their results, your view count will increase even if the person searching never actually reads your post.
So..to your problem now...
With a strong carrier signal (e.g., not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you!
If not, then please clarify some items...
Please check this:
If there is an IT Policy, it may well be blocking your access. If you are not part of BES, then you will need to conduct a very specific WIPE.
Good luck and let us know!
04-07-2013 03:54 AM
okay ! didnt take a note on that.
thankyou for the effort but this did'nt help me in anyway!! i was already registered with the network... and yes i have purchased it from a reputable dealer and whats a BES enviorment?
04-07-2013 09:01 AM - edited 04-07-2013 09:05 AM
Well, it was only the first attempt...and included many questions from which, if you provide answers, we might be able to make further attempts.
okay ! didnt take a note on that.
thankyou for the effort but this did'nt help me in anyway!!
i was already registered with the network
Nevertheless, did you conduct the three steps (register HRT, resend Service Books, batt pull reboot)? Those steps are intended to restore corrupt service entries that may be the cause of your issue. If you don't conduct those steps, then I can't move forward, for they are the first thing to try. So, if you did not conduct them, then please do so...and report back with exactly how each completes -- steps 1 and 2 must complete in a very specific manner, if they do not then the step did not complete successfully.
whats a BES enviorment?
BES is corporate-level email, providing enhanced services over BIS-level (consumer) services. Typically, if you are a BES-user, you know it.
and yes i have purchased it from a reputable dealer
Was the device represented as brand new, never used before? Or perhaps used or refurbished?
In any event, did you check for an IT Policy? And what was that result please?
04-07-2013 09:04 AM
and one more thing.. i use my internet thorugh wifi ONLY.. so do you suggest me to activate internet on my phone and then try with wifi?
So, you don't have a BB-level data account from your mobile service provider? A BB without a proper BB-level data account is quite restricted in what it can do -- and that may be the root of your issue, if it is the case. But, so far from the information from you, I cannot tell for sure.
Please validate if you have a proper BB-level data account on this device. If you can use the native Messages app for email, use BBM, and use other various BB-proprietary services, then you indeed do have a proper BB-level data account. If you cannot use those BB services, then you likely don't have a proper BB data account...and you must decide if that's acceptable for your use (and this error you are having may be a direct result of not having a BB data account).