03-16-2012 09:13 AM
Im using blackberry bold 9900, platform 184.108.40.2064
today it suddenyl gives me the white screen with words on it and
there's a box of message saying
When it becomes like this,the phone doesnt response to any key i pressed
I have searched the net seeking some help,i saw people solved this problem by starting the phone with
"Safe Mode" but it seems i cant get it started with the"safe mode"
i need some help please~
03-20-2012 12:39 PM
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...