Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Visitor
Posts: 1
Registered: ‎03-16-2012
My Device: 9900 bold
My Carrier: singtal

uncaught exception error on 9900 bold

Im using blackberry bold 9900, platform 5.0.0.464

today it suddenyl gives me the white screen with words on it and

there's a box of message saying

"uncaught exception:java.lang.NulPointerException

uncaught exception:java.lang.Error

uncaught exception:applicationRegistry.waitFor(0xe592d8ae7c1ca955)timeout" etc.

When it becomes like this,the phone doesnt response to any key i pressed

I have searched the net seeking some help,i saw people solved this problem by starting the phone with 

"Safe Mode" but it seems i cant get it started with the"safe mode" 

i need some help please~

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: uncaught exception error on 9900 bold

Hi shen13524

 

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

 

Thanks

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!