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Contributor
Posts: 21
Registered: ‎10-01-2011
My Device: Playbook tablet
My Carrier: at&t
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uncaught exception errror, new version BB protect, messaging error

I just uploaded the new version of BB protect on my 9900 (At &t)  and opened the file to read the messages.  Once i've opened a message the entire phone locks up.  I have to turn it off and back on again.  When i turn it back on again I get an uncaught exception message.  Should I delete BB protect and reload?  Not sure how to handle it, I don't see a way to upgrade it again.

 

 

Hall of Famer III
Posts: 59,066
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: uncaught exception errror, new version BB protect, messaging error

Hello,

Yes, you should do as you are considering...remove and reinstall BB Protect.

BTW -- are you perhaps on BES? If so, that could be problematic...

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 21
Registered: ‎10-01-2011
My Device: Playbook tablet
My Carrier: at&t

Re: uncaught exception errror, new version BB protect, messaging error

Not sure what BES is, but I don't think I'm on it.
Hall of Famer III
Posts: 59,066
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: uncaught exception errror, new version BB protect, messaging error

KB03652 Comparing BlackBerry Internet Service and BlackBerry Enterprise Server features


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 21
Registered: ‎10-01-2011
My Device: Playbook tablet
My Carrier: at&t

Re: uncaught exception errror, new version BB protect, messaging error

Thanks for the primer, not on BES, reload worked perfectly!!!
Highlighted
Hall of Famer III
Posts: 59,066
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: uncaught exception errror, new version BB protect, messaging error

You are most welcome...excellent, and enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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