04-30-2013 03:57 PM
My blackberry curve 9220 was working perfectly ... and it happened that I was downloading something from the app store and it got stuck so i pulled the battery out and started the phone again... Since then, whenever i restart my phone when any application asks me to.. i get this error " uncaught exception index 1 >=1 " I tried pulling out the battery and then putting it back after a min or two but still the problem persists... Please help me
05-02-2013 11:12 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest creating a full backup of your data through BlackBerry Desktop Software (Device>Backup). Then follow the steps in this KB article: www.blackberry.com/btsc/KB11320
Then test the performance of the BlackBerry Curve 9220 prior to restoring any data.
Let me know if you have any more questions.
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