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BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎09-11-2013
My Device: curve 9360
My Carrier: mtn

uncaught exception java null pointer/app error 603

Good morning,

i reported this issue sometime last week and i couldnt get a permanent solution.However i noticed my phone was stable for about two days ,while my email box was not activated. The moment i activated my email yesterday, i started facing this challenge some minutes later. the phone goes off. when i put it on it displays uncaught exception:application net_rim_bb_ timeddialogapp(85) is not responding; process terminated. please kindly advise..

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: uncaught exception java null pointer/app error 603

Hi kgbegunbor1955



Have you reloaded the OS after getting JVM error 603 on your device ? 


If you have a backup or first do a backup of your device then can you try this Knowledge Base again :


KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows


After reload , while restoring your backups choose selective restore . Restore only your Contacts , Calendar entries , Memopads etc  don't restore everything from your backup , Also don't install each and every app at the same time that you're having previously , Install one application at a time to check if any of your 3rd party application is responsible for this issue .


Ty it and let us know how it goes.


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