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New Contributor
Posts: 9
Registered: ‎08-24-2013
My Device: mtn blackberry bold 9780 version 3.2
My Carrier: mtn

uncaught exception

Pls I need help with my blackberry bold 9780. My facebook is showing uncaught exception: java. lang.NoclassdefFound. Erro
Hall of Famer III
Posts: 57,273
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: uncaught exception

Hi and Welcome to the Community!!

There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:



Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


If it won't boot up cleanly, then you may need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode


There might be an updated code set from the carrier -- check them via this portal:



The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:

Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:

  • KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone


The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 35
Registered: ‎08-25-2013
My Device: BlackBerry Bold 9900
My Carrier: AT&T

Re: uncaught exception

I never tried this before but if it works, delete that app and reload it again. Here's the button sequence ali+lglg that should give you a list of apps. The one that shows problem, delete.
Forums Veteran I
Posts: 2,377
Registered: ‎07-08-2013
My Device: Passport/ Curve 9320

Re: uncaught exception

Hi! Try reading this thread
http://supportforums.blackberry.com/t5/BlackBerry-World/solution-on-isssues-with-Facebook-for-BlackB...
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Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.
New Contributor
Posts: 9
Registered: ‎08-24-2013
My Device: mtn blackberry bold 9780 version 3.2
My Carrier: mtn

Re: uncaught exception

Thanks. To u all for ur help prblm solved
Hall of Famer III
Posts: 57,273
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: uncaught exception

Excellent...but for the benefit of others who may come across this thread, would you please reveal the exact thing that fixed it?


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 9
Registered: ‎08-24-2013
My Device: mtn blackberry bold 9780 version 3.2
My Carrier: mtn

Re: uncaught exception

I restart my bb in a safe mode after deleting the FB then I downgrade to the previous version