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New Member
Posts: 1
Registered: ‎08-25-2009
My Device: Not Specified

under my app world there are (2) apps that look like the...

under my app world there are (2) apps that look like they are in limbo. They have the green bar showing installing and nothing is happening. I can't delete them because they never installed. Can you please remove them from my app world account. The apps are: MK--THE LOOK and Free Tips. I've tried about everything but to no avail. Much thanks... ~~gw
Hall of Famer III
Posts: 58,141
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: under my app world there are (2) apps that look like the...

HI there!

There have been some issues with the AppWorld services lately...most are reported to be cleared up. Please try again. Also, please try removing and re-installing AppWorld...some have reported that to be helpful. In addition...RIM has released AppWorld version is highly recommended to be on that version.

Also please try a hard reset: With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

In addition, you can try this sequence:

1) Remove AppWorld from your BB (Homescreen > Options > Advanced Options > Applications) -- if it requests that you reboot the BB, do so.

2) Do a Batt-Pull reboot as described above.

3) Get a new link and install a fresh copy of AppWorld

  • Again, if it requests to reboot, do so.

4) Do another Batt-Pull reboot

5) See if it now works.

If none of that works, then please return to these forums
(http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎08-20-2009
My Device: Not Specified

Re: under my app world there are (2) apps that look like the...

i wish I could give you some hope....


This response is really more for App World support - the stock answer being given out is not the solution to this.


I've done the uninstall/reinstall countless times, both for the - now 3 - apps that have similar lockups in "My World", as well as all the hard reboots and unistall/reinstall fresh downloads of the App World application being mentioned (the latest version, - all to no avail.I've done this locally on the phone as ewell as through Desktop Manager.


At this point, I can't get eOffice back at all on the phone - which is a major drag, and nothing has changed about the "My World" status bars, even though I went direct to Nickel Buddy for Fierce Towers and they gave me a direct link for a reinstall (which worked). So that one is back on the phone, but the green status bar in My World is still there for the app saying "Starting Download".


It has to be an issue with the way the phone talks to App World, because the lock-ups are happening for more than just a single app.