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gsn
New Contributor
Posts: 4
Registered: ‎10-24-2008
My Device: Not Specified

unknown error while syncing

Hello All,

I am having trouble syncing my curve. Could it be that my pc is a 64 bit vista. Also  will it get my work contacts?

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: unknown error while syncing

Hii and welcome to the forums!

Please specify the Desktop software version, outlook version,

PC and visat 32 or 64

Thanks

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gsn
New Contributor
Posts: 4
Registered: ‎10-24-2008
My Device: Not Specified

Re: unknown error while syncing

Thanks for responding so quickly,

BB version 4.3.0.17

Outlook 12.0.6316.5000

Vista 64

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: unknown error while syncing

[ Edited ]

Hi,

On outlook is that 2003.2007 etc.

Any error message when syncing?

Thanks

Message Edited by Bifocals on 10-24-2008 10:02 PM
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gsn
New Contributor
Posts: 4
Registered: ‎10-24-2008
My Device: Not Specified

Re: unknown error while syncing

outlook 2007

yes it says unknown error

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: unknown error while syncing

[ Edited ]

Hi,

First we need to clean the machine:

 

 http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

 

Download 4.2.2 without the Media manager here:

 

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

 

 

Install  4.2.2 with these Vista considerations:

 

1. Right-Click on Command Prompt in Start Menu and choose Run as Administrator
2. Navigate to C:\Program Files\Research in Motion\Blackberry\IS71 Connectors\MS Outlook Connector by typing: c:\> CD program      files\research in motion\blackberry\is71 connectors\ms outlook connector

3. Then type in the command prompt, type: regsvr32 MsOutlookConnector.fil

4. If the registration is successful, the following message displays:
DllRegisterSErver in msoutlookconnector.fil succeeded.
5. Close and open Blackberry Desktop Manager to perform the synchronization process again and Outlook will be in the list...

 

If you receive the error message DllRegisterServer failed with error code 0x80070005 - you do not have admin rights. So, it's important that you run command prompt as admin. 

 

http://sampath.wordpress.com/2008/03/04/installing-blackberry-desktop-software-on-vista

 

 

 On the BB:

 

Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min.

 

Configure DM and retry sync.

 

 

Let me know how it goes.

Message Edited by Bifocals on 10-24-2008 10:16 PM
Click Accept as Solution for posts that have solved your issue(s)!
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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gsn
New Contributor
Posts: 4
Registered: ‎10-24-2008
My Device: Not Specified

Re: unknown error while syncing

Wow sounds pretty involved. will attempt it.

Thanks a bunch for assisting

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: unknown error while syncing

Let me know!

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter