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New Contributor
Posts: 3
Registered: ‎11-30-2011
My Device: blackberry storm 9500
My Carrier: vodaphone

unlock blackberry device and reload software 507? HELP!!!!???

When i connect my phone to my laptop it connects me straight away to my blackberry software on my laptop, once connected it tells me to update my phone, so i click update and it then it brings me to a screen thats called unlock blackberry device ,then it askes me to type in my password, i don't know my password, also alot of people are saying the password is stored on my phone but when i swich on my phone it comes up saying reload software:507.
I do not no what to do please someone help me!!!! 

Posts: 95,159
Likes: 24,499
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unlock blackberry device and reload software 507? HELP!!!!???

Let me ask you, has this device worked correctly for YOU in the past?

Or is a new device to you, which you purchased used?


H_xox wrote:

 when i swich on my phone it comes up saying reload software:507.


Has this BlackBerry worked correctly for YOU in the past?



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New Contributor
Posts: 3
Registered: ‎11-30-2011
My Device: blackberry storm 9500
My Carrier: vodaphone

Re: unlock blackberry device and reload software 507? HELP!!!!???

i'm not to sure because i purchased the phone online 2nd hand.

Posts: 95,159
Likes: 24,499
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unlock blackberry device and reload software 507? HELP!!!!???


H_xox wrote:

i'm not to sure because i purchased the phone online 2nd hand.


I asked, "Has this BlackBerry worked correctly for YOU in the past?"

 

lol, ok. So the answer to my very specific question is, "No". You bought a second-hand, used BlackBerry, and as far as you know it might have been broken and not working for the seller. Personally, I would recommend you get your money back from the seller, and return the device.

 

Otherwise, you need to deal with ONE issue at a time. First, you must load the operating system.

 

See the link below for the download, and follow these simple installation instructions.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.

https://www.blackberry.com/Downloads/entry.do?code=5D6646AAD9BCC0BE55B2C82F69750387

 

2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎11-30-2011
My Device: blackberry storm 9500
My Carrier: vodaphone

Re: unlock blackberry device and reload software 507? HELP!!!!???

on the link it brought me to a page that tells me to write out all my personal information, could you just give me a direct link to down loud the software straight away.
Thankyou for any help 

Posts: 95,159
Likes: 24,499
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unlock blackberry device and reload software 507? HELP!!!!???


H_xox wrote:

on the link it brought me to a page that tells me to write out all my personal information, could you just give me a direct link to down loud the software straight away.


You will need to enter your personal information as required. That's just the way it is.


H_xox wrote:

Thankyou for any help 


You're very welcome.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code