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New Member
Posts: 1
Registered: ‎10-30-2012
My Device: 9800
My Carrier: att

unlock code for blackberry 9800

Hi i need help!!! I bought a unlock code for the blackberry torch(9800) but when i enter the mep code it says me error code and it mark me 0 tries what can i do??

Posts: 94,804
Likes: 24,456
Solutions: 6,362
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unlock code for blackberry 9800

Yep, oops!


There are two routes, and only two, to achieve this.

* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).

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