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BlackBerry® OS Smartphones

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Posts: 94,236
Likes: 24,334
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unlocking of the keypad

And the BlackBerry is ONLY a week old? I'd get an exchange for another device, something is not working right here.

 

It should not unlock by itself.

 

And if you don't see the wording I mentioned, you are NOT locking the screen in the first place.

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New Contributor
Posts: 7
Registered: ‎12-29-2012
My Device: curve 9320
My Carrier: 02

Re: unlocking of the keypad

i did i brought back the same fone yesterday for the same reason
nd i got this one and its doing the same thing
Posts: 94,236
Likes: 24,334
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unlocking of the keypad

Ok, like I said, if you don't see the message i stated, you're not locking the screen in the first place.

There's no issue there.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code