02-26-2013 02:27 PM
03-04-2013 01:46 PM
Welcome to the BlackBerry Support Community.
Sorry to hear you are experiencing an issue with playing videos on your BlackBerry smartphone.
Please confirm that the file you attempting to play amongst those listed in the following supported media types guide:
Are you able to play video recorded on the device currently? If so, there may be an issue with the videos copied over.
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