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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-26-2013
My Device: 9300
My Carrier: blackberry

unsupported media format, only on videos that were taken from my other phone!

This is so annoying, I've done every solution I have ever found and noone have worked e.g the rebooting, deleting whatsapp etc etc. I have a 9300 blackberry the device software I think is a 5.0. Its only on the videos that I took on my other blackberry I think it was a curve 9360 but I'm not sure, I know it was a curve though. It also happens on most websites when I try to watch a video. Youtube works though... Pllleeeeasee help T_T I've done everythin!
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: unsupported media format, only on videos that were taken from my other phone!

Hello hassanah,

Welcome to the BlackBerry Support Community.


Sorry to hear you are experiencing an issue with playing videos on your BlackBerry smartphone.


Please confirm that the file you attempting to play amongst those listed in the following supported media types guide:



Are you able to play video recorded on the device currently? If so, there may be an issue with the videos copied over.





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