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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎04-11-2013
My Device: Curve 9360
My Carrier: Vodaphone

update failure when adding email



I have a blackberry curve9360, I added my work email on my personal phone, and when I got my work phone I signed in with my personal blackberry ID, which synced my personal emails and work emails.  I decided to remove my personal email from my work phone so I created a new blackberry ID. Now when I try to add my work email to the new blackberry ID  I get an error : "Update Failure". Can someone please advise 

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: update failure when adding email

Hello amritsent,

Welcome to the BlackBerry Support Community.


To clarify - Are you attempting to change the BlackBerry ID on this BlackBerry smartphone?


If so, the following article outlines the process required::



Let us know if you have any questions.



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