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BlackBerry® OS Smartphones

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Contributor
Posts: 26
Registered: ‎10-29-2012
My Device: 9300 3g
My Carrier: Globe
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updating blackberry 9220 software fails now unable to open my device. HELP!

Hi! iIm trying to update my blackberry 9220 software however, while its updating, my computer doesnt recognize the device. i remove the usb cord then try to open my phone  but just having an "App Eroor: 200" and an option to reset.. i click reset. then it just goes back to the app error.. what should i do?

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Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: updating blackberry 9220 software fails now unable to open my device. HELP!

Hello yhayen03

 

Welcome to BlackBerry Support Forums

 

Please try this Knowledge Base to resolve your issue with this Error :

 

KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows

 

I hope you already have a backup of your device , Or if you device allow first do a backup .

 

Additional Information can be found here :

KB30100 :  "JVM 200" appears on the BlackBerry smartphone.

 

Try it and let us know if you feel any issue.

 

VIA | prince2012  

http://supportforums.blackberry.com/t5/BlackBerry-Curve/error-app-200/m-p/2484385#M200531

 

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