03-17-2013 11:08 AM - edited 03-17-2013 11:32 AM
i did my upgrades when i did the bbm upgrade, my phone is now screwed up it keeps bringing up a message to connect and asking me for my key number to trust the download i don"t know i wouldn"t of upgraded if i knew this was going to happened i have rebooted i have taken the battery out what should i do beside maybe time to change phone so many issues with blackberry.
03-17-2013 12:14 PM
Welcome to BlackBerry Support Forums
If you're having problem after updating your BlackBerry Messenger , then I suggest you can try reinstalling the same . your last update may not be succesful, So if you want to do that , then first Uninstall BBM from Options > Applications > Delete BlackBerry messenger from that list
KB10040 : How to view or remove installed application on a blackberry smartphone
After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back .
finally after reboot from your BlackBerry Browser browse to www.blackberry.com/bbm and download the most recent available for your device .So try it and let us know.