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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-17-2013
My Device: curve 8500
My Carrier: mts.

upgraded my bbm now its all messed up

[ Edited ]

i did my upgrades when i did the bbm  upgrade, my phone is now screwed up it keeps bringing up a message to connect and asking me for my key number to trust  the download  i don"t know i wouldn"t of upgraded if i knew this was going to happened i have rebooted i have taken the battery out what should i do beside maybe time to change phone so many issues with blackberry.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: upgraded my bbm now its all messed up

Hi creativenina


Welcome to BlackBerry Support Forums



If you're having problem after updating your BlackBerry Messenger , then I suggest you can try reinstalling the same . your last update may not be succesful, So if you want to do that , then first Uninstall BBM from Options > Applications > Delete BlackBerry messenger from that list 

KB10040  :  How to view or remove installed application on a blackberry smartphone


After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back .


finally after reboot from your BlackBerry Browser browse to  www.blackberry.com/bbm and download the most recent available for your device .So try it and let us know.


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