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Posts: 1
Registered: ‎11-12-2012
My Device: bold 9900
My Carrier: vodafone

upgrading my device software PLEASE HELP URGENT

connected via cable to upgrade my device software.. it has frozen on 'search options' during back up stage.. been like this for 2 hours now.


dont know what to do

if i can unplug??


tried contacting BB via twitter but nothing..


any info greatly recieved..


many thanks

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: upgrading my device software PLEASE HELP URGENT

Hi lecta and welcome to the BlackBerry Support Community Forums!


Try doing a custom backup, using the BlackBerry® Desktop software, removing the "Search Options" database, then try the update again without selecting the automatic backup.  The following article will show you how to do a backup via the BlackBerry® Desktop Software.

KB12487 - How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows






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