09-27-2013 04:33 AM - edited 09-27-2013 04:40 AM
sent emails on yahoo with BB, however the mails are not being deleted on yahoo for some reason. appreciate assistance. tried to delete on yahoo, but they mails keep popping up, believe it has to do with my having sent the mails via BB.
09-27-2013 12:05 PM
Hi and Welcome to the Community!
All capabilities with your email via your BB are governed by this KB:
Please ensure that you have, as per the instructions, configured your BB to delete also on the server when you delete on the BB. Also please be sure you wait an adequate time...send/receive of email has highest priority, with all other functions having much lower priority.
If things still remain not working correctly, then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
09-30-2013 10:28 AM
Then, indeed, something is wrong with your services, in which case you fall out of the process to the end, where it says: