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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎05-24-2011
My Device: Bold 9780
My Carrier: KPN

username address appears instead of regular e-mail address

I am using a BB 9780 and the provider is KPN (Netherlands). When sending an email, the login address (5u4$5*8@kpnmail.nl) is shown as sender, instead of my regular email address (my.name@kpnmail.nl). This is very confusing. KPN cannnot change this and advises to ask a BB Forum. I have tried to change the settings at 'installation' > internet-e-mailaccount > general options. I cannot change the e-mail address / username (5u4$5*8@kpnmail.nl), but can only change the name of the e-mail account (my.name@kpnmail.nl). Can anyone tell me how to set the account, so that only my normal mail address appears as sender? Thanks!