02-19-2013 01:00 PM
I changed my password on my email account which is connected to my blackberry. When I tried to change my email password on my blackberry, I was asked to log in using my blackberry id. I put my email address as my usename (this is what it says my username is on the blackberry website when I checked my BB id) I get a message that says "blank user name type a valid user name". I tried using my screen name but this didn't work either. I've also tried the original username I had when I first set the blackberry id but this hasn't worked either. I can't access my emails on my blackberry now. Am I missing something really obvious? I can log in just fine on the BB website using the same 'username' that doesn't work on my phone. Is there any way to recover my username? I know my password. Please don't say this is a carrier or network problem - this is specifically related to blackberry id, so a blackberry problem.
02-22-2013 10:15 AM
Hi marina201 and welcome to the BlackBerry Support Community Forums!
From your BlackBerry smartphone, go into Options>Device>BlackBerry ID to verify your settings. Does the Username show as the same one you use on the web?