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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-26-2012
My Device: bold 9900
My Carrier: o2

verify blackberry id password

Can someone help?


I have a "verify blackberry id password" message on my bold 9900, unfortunately, I can't remember my password.  I clicked on "forgot password" and it apparently sent a new one to the user email which is no longer valid, therefore I can't access it.


Are there any suggestions? I can't access any email until I can get my password.




Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: verify blackberry id password

Hello Lucyy, 


Welcome to the forums. 


If the email address is no longer active then there would be no way to reset the password. A new BlackBerry® ID will need to be created. 



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