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New Contributor
Posts: 7
Registered: ‎02-09-2010
My Device: tour
My Carrier: sprint

version 5.0


hllo i have a bb tour. recd icon that should allow for wireless update to ver after many tries i get a "update request failed" screen . went to sprint who could not download either .. have since tried many times on my own . no luck. otasl update says it cannot find upgrading path of TO bundle . is this a BB Messenger update to 5.0 or a software update.
read michelles post about having a problem with upgrade to Version 5 with bb messenger.
is this the same upgrade?
 gino p
Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: version 5.0

Sorry, I don't know this Michelle you speak of.


Do the upgrade manually, download the file and follow the instructions EXACTLY as written in the link below.


Perform your won backup first, using Desktop Manager.



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Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: version 5.0

Must be referring to BBM5 ver


get it here



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New Member
Posts: 3
Registered: ‎03-06-2010
My Device: Tour 9630
My Carrier: Sprint

Re: version 5.0

Gino, this update is a software update, not an application update.  The software update would be comparable to updating your computer operating system.