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BlackBerry® OS Smartphones

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Registered: ‎03-03-2012
My Device: blackberry pearl 3g 9105
My Carrier: orange

veryfying blackberry id via e-mail link on handset

we are trying to validate our e-mail and password vis the handset e-mail link that is sent from blackberry.

the handset starts downloading data but then switches to downloading 1of21 images and then goes back to downloading data,it does this for over an hour and we are still trying to verify our details.

any suggestions????