Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎01-05-2013
My Device: bb 9220
My Carrier: globe

viber bb 9220

May I ask if you cannot use viber with wifi? Is it only usable with data seevice? I'm trying to send message via viber using wifi but I can't send.. But I'm using data service I can use viber
Trusted Contributor
Posts: 108
Registered: ‎12-05-2011
My Device: 9900
My Carrier: o

Re: viber bb 9220

This is an official representative of Viber Media.
It could be that the network you are connected to is blocking Viber's traffic.

1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer)

For more questions or technical support, please visit our official HelpDesk.
An official representative from Viber Media (Viber app.)