Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎10-30-2012
My Device: Torch 9800
My Carrier: virginmobile

viewing emailed pdf's

[ Edited ]

From the day I bought my Torch 9800 I could open pdf's that were emailed to me. My office email provider required me to restart my Blackberry and as soon as I did that I could no longer open pdf's that were emailed to me. I thought that my Blackberry's internal email program had a pdf viewer - is that not true? I am sure that I never downloaded an app to read pdf's so I just don't understand what has happened and my office email provider insists that the problem is not at their end. Can anyone help? One more point  my email is via a Blackberry Enterprise Server if that makes a difference.

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: viewing emailed pdf's

Hey kj22,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you with this; what is the full error message you receive when you attempt to open a PDF file? Also were the files created in Adobe®?

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 2
Registered: ‎10-30-2012
My Device: Torch 9800
My Carrier: virginmobile

Re: viewing emailed pdf's

the message states "This attachment type cannot be viewed on your device" with an OK box.

Yes, I believe most of them are pdf's created with Adobe Acrobat.

 

Thanks