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New Contributor
Posts: 3
Registered: ‎08-24-2012
My Device: curve 8520
My Carrier: vodafone

vodafone IRL/ blackberry costs please help, who is billing me????

im with vodafone ireland and recently i noticed i am being charged more per day that i originally signed up for. After two weeks of emailing them with no answers i finally called in today and was given the support number for vodafone where after a 20min wait was informed that the reason i am now being charged double what i should be is because blackberry have put there charges up that it is nothing to do with vodafone and i need to contact you direct. because blackberry take the price of my blackberry services out of my account themselves However after searching for the last hour this forum is all i can find. Can someone please help me. 

Developer
Posts: 216
Registered: ‎08-23-2012
My Device: Javelin 8900
My Carrier: Axis

Re: vodafone IRL/ blackberry costs please help, who is billing me????

you must off service data in your blackberry

 

choose option in your blackberry menu then choose mobile network

 

if anyone has been helpful to you, please show your appreciation by clicking the button

New Contributor
Posts: 3
Registered: ‎08-24-2012
My Device: curve 8520
My Carrier: vodafone

Re: vodafone IRL/ blackberry costs please help, who is billing me????

sorry i dont understand what this does,  all i need to know is...does blackberry debit money from vodafone accounts, vodafone have told me that the costs that i am charged to use things like BBM/EMAIL etc are debited direct by blackberry and that vodafone have nothing to do with this. the cost has doubled per day in the last month without its customers being told and i have been told this is down to blackberry not vodafone.

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: vodafone IRL/ blackberry costs please help, who is billing me????


pstrogen wrote:

sorry i dont understand what this does,  all i need to know is...does blackberry debit money from vodafone accounts, vodafone have told me that the costs that i am charged to use things like BBM/EMAIL etc are debited direct by blackberry and that vodafone have nothing to do with this. the cost has doubled per day in the last month without its customers being told and i have been told this is down to blackberry not vodafone.


Hello,

 

Please ignore what 

 

 

 

 

 

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎08-24-2012
My Device: curve 8520
My Carrier: vodafone

Re: vodafone IRL/ blackberry costs please help, who is billing me????

Thank you ever so much. This has helped greatly.  

Highlighted
Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: vodafone IRL/ blackberry costs please help, who is billing me????

You are most welcome. Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................