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New Contributor
Posts: 2
Registered: ‎05-17-2009
My Device: Not Specified

wav attachments from g-mail email service is not recognized and cannot be heard, any ideas?

Hello, I am new to the forum, I wanted to thank all for posting  and sharing the knowledge.

Greatly appreciatted.

 

I have a problem and I wanted to see if anyone knows anyhting about this;

 

I read my email on my Storm through Gmail, (It all works beautifully) every time I get a message from Vonage, I get a wav file.

For some reason, I canot open the file and listen to it.

 

Any ideas?

 

Thanks in advance.

 

JCB

Hall of Famer III
Posts: 57,560
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: wav attachments from g-mail email service is not recognized and cannot be heard, any ideas?

Hi and Welcome to the Forums!

 

Sometimes a WAV is not a WAV. Or perhaps -- All WAV's are not created equal? Smiley Tongue

 

There are several public knowledgebase articles about WAV file problems. I haven't yet found one specific to Vonage, but other VM services have WAV files that are for somewhat incompatible. Go to this site:

 

 http://www.blackberry.com/btsc/microsites/searchEntry.do

 

and search on WAV. Try going through the various articles to see if anything might be helpful to your situation. Let us know what you discover in case there is something that needs to be escalated.

 

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 2
Registered: ‎05-17-2009
My Device: Not Specified

Re: wav attachments from g-mail email service is not recognized and cannot be heard, any ideas?

Thank you very much,

I'll check it out and follow up.

 

Regards, JC