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New Contributor
Posts: 7
Registered: ‎08-24-2012
My Device: torch 9800
My Carrier: at&t
Accepted Solution

weird keyboard/ sound/ dial pad problem

Hi, I have a bb torch 9800, and I can't find out what's wrong with my virtual keyboard! Every time I touch it, it dissapears. And even when it can't automatically dissapear, when I try to type it doesn't even respond! I have to resort to using my physical keyboard which I do not prefer.

Sound issue: my overall sound and quality is great! But I've had my phone for 3-4 months and now I can't change my sound profile! I'll touch the icon, but the profile menu won't show. It won't even show if I select it with my keypad. Now my phone is stuck on silent and that can't be good. I really need help on that quick because I don't want to miss phone calls.

Finally, the dial pad problem: I can call people with my on screen dial pad, but when the call is connected it won't let me anymore! For example: When I call my mom's job and I need to call her office, I can dial the company on my screen. But after I'm connected and I need to dial her extention, I have to use my physical keyboard to dial it.

My phone has been working just just fine until yesterday. ƪ(•̃͡ε•̃͡)ʃ what's happening??

--☻Tiff
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Hall of Famer III
Posts: 57,581
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: weird keyboard/ sound/ dial pad problem

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎08-24-2012
My Device: torch 9800
My Carrier: at&t

Re: weird keyboard/ sound/ dial pad problem

Hi, thanks for the reply, but I've done the battery removal atleast 5 times already
Hall of Famer III
Posts: 57,581
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: weird keyboard/ sound/ dial pad problem

Oh...OK...well you didn't report that, and I assume nothing beyond what is posted. So, in the interest of not providing any further redundant recommendations, can you please list out ALL that you have already tried?

Thanks.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎08-24-2012
My Device: torch 9800
My Carrier: at&t

Re: weird keyboard/ sound/ dial pad problem

Oops I haven't replied in months! The problem is fixed, something was just loose because I drop my phone a lot. Thanks anyways.