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New Contributor
Posts: 5
Registered: ‎11-11-2010
My Device: Bold 9700

what is white envelope with red border mean?

It's clearly a new message indicator, but I've never seen it before, have checked all messages, and can't find an explanation online.

Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: what is white envelope with red border mean?

Open a Messages folder, press the BB Menu button, then select View Folder.  Have a look through all the folders in there to see if you can find the culprit.  Smiley Happy

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New Contributor
Posts: 5
Registered: ‎11-11-2010
My Device: Bold 9700

Re: what is white envelope with red border mean?

Nope. Tried that. Even deleted a bunch of messages. It's still there.
Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: what is white envelope with red border mean?

Have you checked BlackBerry Protect (if you have it installed) or AppWorld for maybe a new update notification?

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New Contributor
Posts: 5
Registered: ‎11-11-2010
My Device: Bold 9700

Re: what is white envelope with red border mean?

Found it! I downloaded the xfinity mobile app last week. I get email from that account on my bberry, which I deleted, but this was one thru the xfinity app.

Thanks for your help!
Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: what is white envelope with red border mean?

Sweet!  Glad you sorted it out.

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*** If I've been helpful please consider clicking the LIKE BUTTON beneath my post.
*** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."