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New Contributor
Posts: 7
Registered: ‎05-25-2011
My Device: blackberry bold
My Carrier: orange
Accepted Solution

when bb connected to laptop, no folder appearing to load music, images etc

i have my bb for a month tops. the first day i got it i connected it to my laptop (mac, if it makes any difference). a folder appeared, i loaded some images and music. so i left it at that.. i wanted to connect it to my laptop today again, however there was not folder appearing on the desktop for me to load more music. i tried on other laptops, same thing.. PLEASE, I AM DESPERATE!!! help me Smiley Happy

Super Contributor
Posts: 329
Registered: ‎01-31-2011
My Device: Bold 9700 v6.0.0.576
My Carrier: Orange UK

Re: when bb connected to laptop, no folder appearing to load music, images etc

On connecting your phone, you should get 3 options, Media Sync, USB Drive and Charge only.

 

Choose USB Drive and the media card folder would open up as a normal usb flash drive does.

 

Perform a battery pull - Pull out the battery when the device is on, wait for 10 seconds and insert the battery and try again.

 

Hope this helps.

_________________________________________________________________________________________
Install this on your phone, it helps: http://us.blackberry.com/apps-software/protect/

Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!
New Contributor
Posts: 7
Registered: ‎05-25-2011
My Device: blackberry bold
My Carrier: orange

Re: when bb connected to laptop, no folder appearing to load music, images etc

the thing is that i don't get anything. it just automatically starts charging.. Smiley Sad i only have the watch on the desktop of the phone and the alarm..

Super Contributor
Posts: 329
Registered: ‎01-31-2011
My Device: Bold 9700 v6.0.0.576
My Carrier: Orange UK

Re: when bb connected to laptop, no folder appearing to load music, images etc

Try this:

 

Mass storage mode enables you to transfer files between a media card in your BlackBerry® device and your computer when you connect your device to your computer.
  1. Connect your device to your computer.
  2. In the device options, click Media Card.
  3. Change the Mass Storage Mode Support field.
  4. Press the Menu key.
  5. Click Enable USB Mass Storage.

Let me know how it goes.

_________________________________________________________________________________________
Install this on your phone, it helps: http://us.blackberry.com/apps-software/protect/

Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!
New Contributor
Posts: 7
Registered: ‎05-25-2011
My Device: blackberry bold
My Carrier: orange

Re: when bb connected to laptop, no folder appearing to load music, images etc

which one's the device options?

Super Contributor
Posts: 329
Registered: ‎01-31-2011
My Device: Bold 9700 v6.0.0.576
My Carrier: Orange UK

Re: when bb connected to laptop, no folder appearing to load music, images etc

The main Options where you find all the settings.

_________________________________________________________________________________________
Install this on your phone, it helps: http://us.blackberry.com/apps-software/protect/

Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!
New Contributor
Posts: 7
Registered: ‎05-25-2011
My Device: blackberry bold
My Carrier: orange

Re: when bb connected to laptop, no folder appearing to load music, images etc

OH MY GOD! I LOVE YOU!!!! Smiley Happy)

Super Contributor
Posts: 329
Registered: ‎01-31-2011
My Device: Bold 9700 v6.0.0.576
My Carrier: Orange UK

Re: when bb connected to laptop, no folder appearing to load music, images etc

Glad I helped you.

 

Please mark this thread as solved so it could be easier for the community to look for answers.

_________________________________________________________________________________________
Install this on your phone, it helps: http://us.blackberry.com/apps-software/protect/

Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!
New Contributor
Posts: 7
Registered: ‎05-25-2011
My Device: blackberry bold
My Carrier: orange

Re: when bb connected to laptop, no folder appearing to load music, images etc

ok now it's telling me that there's no memory in the **bleep** thing.. i deleted all my videos, almost all pictures and all the music.. why is that?

Super Contributor
Posts: 329
Registered: ‎01-31-2011
My Device: Bold 9700 v6.0.0.576
My Carrier: Orange UK

Re: when bb connected to laptop, no folder appearing to load music, images etc

Sorry to hear that. Smiley Sad

 

can you explain me what realyl happened?

 

did yu format it by mistake? or run a media sync which caused all data to be replaced by stuff on your computer.

_________________________________________________________________________________________
Install this on your phone, it helps: http://us.blackberry.com/apps-software/protect/

Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!