08-17-2012 08:15 PM
Is your wife sending the email from a PC or from her BlackBerry? Does she have a display name attached to the email address from which she's sending it?
Responding to these questions will help us to help you.
08-18-2012 07:16 AM
In addition, do you have your wife's name and email entered in your own BlackBerry address book?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code