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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-08-2012
My Device: 9380
My Carrier: maxis

when want send mail it direct switch mail provider

dear all,


i having a problem


problem is i accidently add a outlook mail on my bb deivce 9810 when connected to bb desktop software and it's appear on my device now i selected back the bb email address from my phone and desktop software too

but the folder still appear on screen and can't be removed,

so when i compose new mail and i switch to email address but when i select one of the email address it auto switch back to desktop folder name and it lock to this desktop and can't be switch back to email address one

soanyone having this problem how to solve it urgently need solve

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: when want send mail it direct switch mail provider

Hello jasonw800i and welcome to the BlackBerry® Support Community Forums.


You will need to delete the service books from your device to remove the Desktop email from your device.


Go to Options>Device>Advanced System Settings>Service Books and delete the Desktop ones that appear.


Once deleted, go to compose and email and ensure your desired email account appears. 


Hope this answers your question.



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