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New Contributor
Posts: 2
Registered: ‎11-29-2012
My Device: 9850 - torch
My Carrier: indosat
Accepted Solution

where my application that I has been buy????

After I upgrade app world a few days later, my uninstalled application has been deleted from my world, and my installed application become a regular application ( you can't found uninstalled option at that home application ) that cause when vendor get some upgrade my BUYING and LEGAL application, I can't upgrade it.... I BUY MANY APPLICATION.. And now they become TRASH.... I need your comment bout it.. I save all my license code at my world in app world.. Who not SECURE.. You can't just said "just fill your lisence code again" .... Blackberry just sent me a bill for purchase.. NOT A LICENSE......
Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: where my application that I has been buy????

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! If not, then please be 100% certain you are using the exact same BB ID/AppWorld credentials (UserID, password) as you used when you originally obtained those apps. Changing to a different BB ID would be the only way for those records to be lost, as they remain with the BB ID, not with the device itself.


Otherwise, you might need to ring up your mobile service provider for formal support and escalation up to BlackBerry formal support.


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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