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New Member
Posts: 2
Registered: ‎10-23-2013
My Device: TORCH 9810
My Carrier: T-MOBILE
Accepted Solution

white screen after i entered the wrong ID password too many times



I was attempting to sync my blackberry information to my laptop when i was asked for the ID password, I tried a few options but could not remember it at all. When It reached the last attempt the screen said if I entered the wrong pin it would erase all my information. I stopped went to the website and changed my passwords to make sure, then I went back and entered the new password. Immediately the screen turned white and began to erase everything. I pulled the battery immediately and having been frantically searching the Internet for a way to undo this. Please Please Please help. 

I have so much on my phone I really need. Especially videos of my baby :-( 

Can anyone help me.

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: white screen after i entered the wrong ID password too many times

Hi and Welcome to the Community!

Failure of the BBID credentials will never wipe a BB. What actually happened was you incorrectly entered your user-created device-lock password too many times, and it then proceeded with wiping the device, as per the requirements of the security level accepted when enabling that feature. There is no way to stop it.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎10-23-2013
My Device: TORCH 9810
My Carrier: T-MOBILE

Re: white screen after i entered the wrong ID password too many times

Thanks :-(