01-10-2012 12:06 PM
My home screen is white. The icons on the panel are really tiny and scattered around. I keep getting error this and error that when i try to open an app or anything. I cant play my music. Basically my phone doesnt look normal and i already tried turning it back on and off.Can anyone tell me what this is and can i fix it?
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
01-10-2012 01:02 PM
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
if the above does not work then maybe a OS reload is in order.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V