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BlackBerry® OS Smartphones

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Contributor
Posts: 16
Registered: ‎03-17-2011
My Device: Not Specified

white screen app error 602

[ Edited ]

i woke up this morning and found that my device has this white screen and on that screen i saw App error 602 with restart in black and when i pulled my battery out it restarted then i got this message blackberry id has denied the "media" permissions and after clicking OK one more message pops up  Application terminated: blackberry id has been denied the cross application communication permission and i clicked ok several times but that message keeps coming and made my  BB freeze and after sometime i got this white screen 

 

I have blackberry torch 9800

OS 6.1

i dont want my data to get lost esp all my bbm contacts pics messages etc

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Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: white screen app error 602

Hi mohitsharma08,

 

Have you tried plugging your BlackBerry® smartphone into your computer to see if its detected by the BlackBerry® Desktop Software?

 

Thanks.

 

-CptS

 

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