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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎11-15-2012
My Device: 9700
My Carrier: tigo

white screen problem

hi i need help im a blackberry user i ave problem with my blackberry bold 9900,it shows white screen once i on the phone i tryed to restart still it shows that phone is restarting but once its on it jst come white screen,it doesnt even read in my blackberry desktop manager,wat do i do?

Super Contributor
Posts: 255
Registered: ‎01-26-2012
My Device: BlackBerry PRIV
My Carrier: Indonesia Telkomsel and Indonesia Indosat

Re: white screen problem

try to Wipe the device? or upgrade via apploader?

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Indonesian BlackBerry Elite Member.
New Contributor
Posts: 2
Registered: ‎11-15-2012
My Device: 9700
My Carrier: tigo

Re: white screen problem

Helllo, I can not wipe because it only come white screen I can not do anything else and even when I connet with the computer it doesn't read the files it says device not connected,it only shows blackberry when I switch on device after load finish it comes white screen no options..thanx