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Visitor
Posts: 1
Registered: ‎12-29-2012
My Device: blackberry bold 9900
My Carrier: o2

white screen small app problem

i have recently had the 'white screen small app' problem as my bold 9900 tried to do a update, for the last two weeks i have just clicked on 'do not install' but now my screen has gone white and all the apps are so small and un able to use. some are able to click on but it is as though the calibration isnt working and brings up the wrong thing. also when i scroll to the top all the calander dates and messages at the top (or where they should be) are un able to see as it is as if they are under the colour. 

could someone tell me if i should and if so how to clear my phone back to the factory settings to see if this works or any other way if you have had the same problem.

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: white screen small app problem

Try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

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