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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-15-2012
My Device: Blackberry Bold
My Carrier: Bell

white screen

Any one know what do do when your screen goes white???? this is the third time it has happened?Smiley Sad

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: white screen

Hi himike and welcome to the BlackBerry Support Community Forums!


I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...


KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...




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Posts: 76
Registered: ‎07-23-2012
My Device: bold 9700
My Carrier: vodafone

Re: white screen

you need to re-install the OS.