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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎12-19-2012
My Device: bold 9780
My Carrier: tesco

white screen

Hi can anyone help? the screen on my blackberry bold 9780 just gone white, thought this might be a software problem i thought i would remove it and reinstall....However when i get to the part which asks me if i would like to delete the OS it wont let me check the box so i am unable to go any further..can anyone help?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: white screen

Try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

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New Contributor
Posts: 2
Registered: ‎12-19-2012
My Device: bold 9780
My Carrier: tesco

Re: white screen

Hi thanks for the reply and the link ....

Have updated the device as i had the latest vesion i downgraded it completed this but still white screen....I then thought i would update it again and returned to the current os......However although it tells me all was successful i still have the white screenSmiley Sad

 

Any help would be great

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: white screen

Sounds like a hardware issue. You have to take it to an authorized repair store or service provider.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________