01-02-2013 08:01 PM
I have looked on google, youtube, here. downloading a new os software was recommended to help with the white screen on my blackberry curve 8520 but i dont understand how to download the blackberry desktop software onto my blackberry if i cant connect it to the computer as i usually would by plugging the usb cable in and type my password in so i was able to connect to my laptop, but i cant because the screen is white so i cant see help please.
01-02-2013 09:38 PM
Hi - Is there an error message in the middle of the screen with a #, or is the screen completely blank?? I have heard of similar issues with BB Bold 9700 series devices. If the screen is completely blank, then there is a chance it could be a screen issue and not an O/S issue.
I will attempt to describe how to reload your O/S should you decide to do so. I am going off of memory as it has been a long time since I have done this.
** Please note that reloading your O/S could result in you losing personal info from your device including your Contacts, Messages, and possibly your apps!! **
To load the O/S try powering down the BB device by holding down the power button. Load Desktop Manager on your laptop/computer then connect your BB to your computer with the USB cable. The Desktop Manager software on your computer will run for a little while then it should prompt you about re-installing your O/S on your BB. Follow the on-screen prompts on your computer.
Hope this helps.
01-02-2013 11:42 PM
The desktop manager is downloaded and instelled on your computer.
After you install the desktop manager on the computer, try this to load the software on the device.
force the detection of the BlackBerry smartphone using Application Loader
01-03-2013 12:01 PM
the screen changed sometimes its white with a black bar at the bottem and it used to work as normal for s few minuets but is now mostly white still
01-03-2013 11:27 PM
It sounds like it's a screen issue. I would recommend you take it in to a store that belongs to your carrier to diagnose it.