Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎01-02-2013
My Device: blackberry curve 8520
My Carrier: vodaphone

white screen

I have looked on google, youtube, here. downloading a new os software was recommended to help with the white screen on my blackberry curve 8520 but i dont understand how to download the blackberry desktop software onto my blackberry if i cant connect it to the computer as i usually would by plugging the usb cable in and type my password in so i was able to connect to my laptop, but i cant because the screen is white so i cant see help please.

 

Contributor
Posts: 29
Registered: ‎04-26-2011
My Device: Z10, Torch 9800, PlayBook 16GB
My Carrier: Rogers

Re: white screen

Hi - Is there an error message in the middle of the screen with a #, or is the screen completely blank??  I have heard of similar issues with BB Bold 9700 series devices.  If the screen is completely blank, then there is a chance it could be a screen issue and not an O/S issue.

 

I will attempt to describe how to reload your O/S should you decide to do so.  I am going off of memory as it has been a long time since I have done this.

 

** Please note that reloading your O/S could result in you losing personal info from your device including your Contacts, Messages, and possibly your apps!! **

 

To load the O/S try powering down the BB device by holding down the power button.  Load Desktop Manager on your laptop/computer then connect your BB to your computer with the USB cable. The Desktop Manager software on your computer will run for a little while then it should prompt you about re-installing your O/S on your BB.  Follow the on-screen prompts on your computer.

 

Hope this helps.

 

 


--------------------------------------------------------------------------------------------------
Please click 'Like' if this was helpful, and mark it as a solution if it has solved your problem.
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: white screen

The desktop manager is downloaded and instelled on your computer.

http://us.blackberry.com/software/desktop.html

 

After you install the desktop manager on the computer, try this to load the software on the device.
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 3
Registered: ‎01-02-2013
My Device: blackberry curve 8520
My Carrier: vodaphone

the screen changed sometimes its white with a black bar a...

the screen changed sometimes its white with a black bar at the bottem and it used to work as normal for s few minuets but is now mostly white still

New Contributor
Posts: 3
Registered: ‎01-02-2013
My Device: blackberry curve 8520
My Carrier: vodaphone

Re: white screen

i did this but has just gone white all over now how do i know if it has a white screen because it needs a new screen or an update
Contributor
Posts: 29
Registered: ‎04-26-2011
My Device: Z10, Torch 9800, PlayBook 16GB
My Carrier: Rogers

Re: white screen

It sounds like it's a screen issue.  I would recommend you take it in to a store that belongs to your carrier to diagnose it.

 


--------------------------------------------------------------------------------------------------
Please click 'Like' if this was helpful, and mark it as a solution if it has solved your problem.