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New Contributor
Posts: 2
Registered: ‎05-08-2013
My Device: bold 9780
My Carrier: philippines

why my blackberry need to remove battery first to use blackberry app worl

Hi all,

Why my blackberry needs to remove battery everytime I use the app world even the facebook and some applications that need internet. To use that such apps first I must remove the battery. Is there any possible solution to improve? Removing my battery I think it can destroy my device. Can anyone help me. Thanks.
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: why my blackberry need to remove battery first to use blackberry app worl

Hi adrianpajarillaga,

 

Welcome to the support community!

Can you provide a bit more information on this issue please?

  1. What exactly happens when you try to use these applications?
  2. Is your network signal uppercase or lowercase at the time?
  3. Can you please provide any error messages you receive?
  4. When this happens are you connected to Wi-Fi or to the mobile network?

I look forward to your response.


-FS


 


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New Contributor
Posts: 2
Registered: ‎05-08-2013
My Device: bold 9780
My Carrier: philippines

Re: why my blackberry need to remove battery first to use blackberry app worl

Hi
The browser app can use internet via wifi, but my facebook, viber, even the bb app world can't use it. I must reset my bb before I use it via wifi. Can I use it without any reset? Because I think It can destroy my phone. Thanks.